Why use an APHC installer

APHC members are qualified and professional businesses who are commitment to high standards of workmanship and high levels of customer service. Only those plumbing and heating businesses that have passed our quality assurance criteria are accepted as members, giving you the consumer peace of mind.

APHC members must comply with industry standards including Building Regulations, Water Regulations and appropriate British Standards. It is compulsory that APHC members operate a customer complaints procedure designed to achieve a speedy and amicable resolutions to customer complaints and they must adhere to the APHC Customer Charter, which sets out the minimum trading standard requirements when dealing with customers.

Download customer charter

Consumers can also rest assured, that APHC members who self-certify work under the Competent Persons Scheme have annual on-site assessments to ensure they comply with Building Regulations.

Download communities and local government cps leaflet

You can find qualified and professional plumbing and heating installers in your area from hundreds of approved APHC members on the find an installer’>> search engine.

APHC membership criteria checklist:

• The business must comply with the requirements laid down in the 'APHC Membership Schemes Rules'
• The business will carry out its trading activities to the minimum standards laid down in the 'APHC Customer Charter'
• The business will investigate any customer complaints to the minimum standards laid down in the 'APHC Minimum Requirements for a Customer Complaints Procedure'.
• The business will provide full contact details on all relevant communications with customers including written correspondence, quotations, invoices and electronic communication.
• The business will ensure that appropriate levels of insurance are in place commensurate with the business activities – minimum £2M of public liability must be maintained at all times and minimum £5M of employer’s liability must be maintained at all times (if staff are employed).
• The business will ensure that only competent operatives are employed to undertake plumbing & heating work.

Competent Persons Scheme:

• The business must notify all work falling under scope of the Building Regulations to APHC through its online/telephone based notification system.
• The business will offer an insurance backed warranty to customers with work falling under scope of Building Regulation notification requirements.

APHC consumer complaint processes:

If, for some reason you have cause for complaint against work that has been carried out by an APHC member, we advise that you take the following steps.

Firstly, contact the installer directly for resolution through their own internal complaints system. If the complaint is not satisfactorily resolved, APHC will provide a conciliation service and mediate on behalf of both parties to arrive at a mutually agreeable solution. If you require the assistance of APHC, please ask for our complaints department on 0121 711 5030. APHC can only deal with consumer complaints against APHC member businesses.