APHC members are qualified and professional businesses who are committed to high standards of workmanship and high levels of customer service. Only those plumbing and heating businesses that have passed our quality assurance criteria are accepted as members.
APHC members must comply with industry standards including Building Regulations, Water Regulations and appropriate British Standards. It is compulsory that APHC members operate a customer complaints procedure designed to achieve an amicable resolution to customer complaints and they must adhere to the APHC Customer Charter, which sets out the minimum trading standard requirements when dealing with customers.
In addition selected APHC members have additional accreditations under the following schemes –
Certain types of plumbing work must be notified to the local water company prior to work taking place and on completion, compliance certification issued. Selected APHC members are accredited under the Water Regulations Approved Contractor Scheme and are accredited to undertake work on hot and cold water systems in properties against the Requirements of the Water Supply (Water Fittings) Regulations 1999. APHC is also a participant in the overarching WaterSafe initiative further details can be found here
These businesses are accredited by APHC (Certification) Ltd and have the ability to self-certify work as compliant with the Building Regulations. Members approved under the competent persons scheme can issue compliance certificates confirming that work is compliant with Building Regulations, eliminating the need for notification through a local authority. This leaflet provides further detail on the scheme
Under Competent Persons Self- Certification Schemes, the certifying body is required to ensure that financial protection is in place to cover defective workmanship that is non-compliant with the building regulations and directly attributed to installation work. Any Claim arising against work that is not notified by the original installer will be void. Further details are available by calling 0121 711 5030 or by following this link Financial Protection for Customers.
These businesses are accredited by APHC (Certification) Ltd. under the Green Deal Installer Scheme against the requirements of quality standard PAS 2030. Accredited businesses are able to undertake work to reduce energy consumption in properties under the scheme which facilitates loans paid via savings in energy bills. Further information is available here
These businesses are accredited by APHC (Certification) Ltd. under the MCS scheme to install a range of microgeneration technologies including solar thermal, heat pumps and biomass. Installation work is vetted against the requirements of a range of quality standards operated under the scheme. Further information is available here
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